<Date>

<Member Name>

<Member Address>

Dear «PatientFullName»:

My name is <<CaseOwnerFullName>>. I’m writing to introduce myself as your new Minnesota Senior Health Options (MSHO) Care Coordinator. I look forward to getting to know you and understand how I can best support you in being as healthy as you can.

Care Coordination is a free and confidential service offered to HealthPartners MSHO members. As your Care Coordinator I will:

meet with you once a year to check on how you are doing and make a plan for how we can work together to support you;

review your plan together and add any support you or your care giver(s) may be needing;

help arrange for services we've identified in your plan;

work with your doctors and nurses to help you self-manage and reach your health care goals.

Please feel free to call me with any questions or concerns you may have. I can be reached directly at <cm.contactphone>.

I look forward to working with you.

We are committed to providing you the best possible support in a way that works for you. If at any time you would like to work with a different Care Coordinator, you may call (952) 883-6983 and ask to speak with an MSHO Supervisor.

Sincerely,

«CaseOwnerFullName»

MSHO Care Coordinator

HealthPartners Case Management

Enclosure: Statement of Nondiscrimination for Health Plan Members, Language Block

HealthPartners is a health plan that contracts with both Medicare and the Minnesota Medical Assistance (Medicaid) program to provide benefits of both programs to enrollees. Enrollment in HealthPartners depends on contract renewal.

H2422_85222 IR 10/23/2014