<DATE>

<MEMBER NAME>

<ADDRESS>

Dear <MEMBER NAME>:

My name is <CARE COORDINATOR NAME>. I’m writing to introduce myself as your new HealthPartners® Inspire SNBC Care Coordinator. I look forward to getting to know you and understanding how I can best support you in being as healthy as you can.

Care Coordination is a free and confidential service offered to HealthPartners® Inspire members. As your Care Coordinator I will:

Connect with you every year to assess your needs.

Review the results of your assessment with you and identify services or supports that you are interested in.

Set up/arrange services that may be helpful to you as identified through the assessment.

Work with you and your medical providers to help you reach your health care goals.

Provide information on educational and support services available to you and your care giver(s).

Please feel free to call me with any questions or concerns you may have. I can be reached directly at <XXX-XXX-XXXX>.

I look forward to working with you.

We are committed to providing you the best possible support in a way that works for you. If at any time you would like to work with a different Care Coordinator, you may request a different Care Coordinator by calling <XXX-XXX-XXXX> and ask to speak with a HealthPartners® Inspire Care Coordinator Supervisor.

Sincerely,

<CARE COORDINATOR NAME>

HealthPartners® Inspire Care Coordinator

Phone: <XXX-XXX-XXXX>

Toll- Free: <XXX-XXX-XXXX>

Enclosure: Statement of Nondiscrimination for Health Plan Members, Business Card

HPCare_107522 DHS Approved 1/25/18