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Service and support

A more personal, more genuine health plan experience

It’s one of the big reasons why people choose us, and it’s an even bigger reason why people stay: It feels better to partner with us. More real. More friendly. More accessible. And more human.

That feeling is a product of the high level of service and support we work tirelessly to provide our clients and members. Because we know that taking care of your team is just as important as taking care of you, and that a better employee experience makes things easier for employers, too. More importantly, it motivates employees to take better care of their health, lowering costs and improving well-being for everyone.

Our approach helps make health care more approachable, more affordable and more personal. Along with our unique approaches to cost management, pharmacy benefits management, employee health strategies and more, it’s a key pillar of our commitment to you.

What clients can expect

From the very start, you’ll see our investment in the success of your organization and the health of your employees. Ready to provide answers, insights and support, we’re here to work right alongside you as we build, carry out and evolve the best solutions for your business.

We make getting information fast and easy with our user-friendly online employer account. Just sign in to get instant access to our suite of e-tools for:

  • Enrollment reporting and management
  • Plan reporting and administration
  • Coverage management and maintenance
  • Secure online messaging and file transfer
  • Electronic billing and payment
  • And much more

We’ve made it simple to quickly get what you need and adjust and manage your plan. It’s a comprehensive online experience, built and constantly refined for what our clients need.

No matter which of our teams you work with, knowledgeable specialists are always ready to help with one-on-one support.

From the beginning, you’ll also have a dedicated account manager by your side to:

  • Strategically get the most value from your benefits
  • Help your employees understand and engage with their health plan
  • Provide answers, insights and anything you need

But your account manager isn’t the only team member you can rely on. Our administration, accounting, claims, informatics, pharmacy and other teams are just a phone call away. Our locally based team members are ready with the information you need – and also ready to be known on a first-name basis.

What employees can expect

Your employees will be able to enjoy our exceptional member experience. We’ve created tools, services and support dedicated to making health care clearer and more accessible, giving members the confidence to use their benefits and improve their well-being.

Making things straightforward and easy to understand is part of our DNA. That’s why we’ve created an online and mobile member experience that’s as intuitive, comprehensive and friendly as everything else we do.

Online member accounts help employees see their plan benefits and manage costs on a single website. Employees can search for care that’s covered by their plan, compare costs, get the best price on prescriptions, check account balances, review claims and much more – all from the same place. Plus, answers and advice from our locally based Member Services team are just a phone call away.

Our HealthPartners mobile app also delivers convenience, providing account and benefit information to members via iOS and Android mobile devices. With HealthPartners mobile app, your employees can:

  • Find covered care nearby via GPS and see cost estimates
  • Quickly refill mail-order prescriptions and compare pharmacy prices
  • Check benefits, balances and claims
  • Access their member ID card and send it to their virtual wallet
  • Take health assessments and manage healthy living activities
  • And more

With new updates and features arriving regularly, HealthPartners mobile app is the most dynamic and convenient way for members to get what they need – anytime and anywhere.

Sometimes, it’s just better to talk with someone. Fortunately, our knowledgeable Member Services team is ready to deliver advice and guidance with compassion. Our team is ready to help with everything from finding in-network providers to coverage level questions to claims information and more.

Our Member Service representatives will always offer their name and direct phone number – just in case you need help in the future. It’s only one of the ways we build trust by making health insurance easier and more personal.

Our plan members also have 24/7 access to our team of registered nurses through CareLine℠ and BabyLine.

CareLine℠ nurses are always ready to answer questions about what’s ailing you or a loved one. Whether it’s discussing symptoms, home treatment options or where you should go for care, our nurses are here to help. BabyLine is also available to answer questions about pregnancy and new baby care – 24 hours a day, 365 days a year.